in early May 2019, our 52-year-old son suffered a seizure, collapsed, and struck his head on the pavement. This resulted in a depressed fracture of the skull. He was in the RAH ICU completely unconscious for just over two months. He has spent eleven months in hospital having intensive therapy to treat hemiplegia which has affected his right leg and foot, as well as his right arm and hand. He has been having speech therapy as his speech had also been affected.
Since early April 2020 he has been in the care of the wonderful 24/7 carers at the Bet Group accommodation at Mawson Lakes. Since being a participant, he has progressed beyond expectations of the specialists and ourselves. He has gained some use of his fingers and right hand and is showing signs of some improvement with his right leg and foot.
Our son was taken on holiday at Kangaroo Island recently and we couldn’t imagine how this was organised so seamlessly by his staff who accompanied him.
Knowing that our son is receiving such exceptional care including the provision of his meals, as for a long time had to be fed via a PEG tube, has taken a lot of stress and anxiety away from us and we certainly thank the competent and friendly BET staff caring for him.

I work for Bet Care and have done for 4yrs, I started as a disability support worker promoted to a Team leader, support coordinator. Payroll OFFICER and now cooperate service coordinator. In that time, I’ve observed the care and attention given to all areas in my role, the passion to change the narrative and support not only to participants but also to staff. A true family.
They inspire me to be a better person.

Working as a Clinical Coordinator for BET has been an incredibly rewarding experience for me. I am deeply passionate about the work we do, and I feel privileged to be part of a team that genuinely prioritizes the well-being of our veterans. At BET, we don't just offer standard care—we provide responsive, individualized support tailored to the unique needs of each participant.

One thing that truly sets BET apart is our unwavering commitment to our participants, their families, and our staff. In times of crisis, I have never felt alone. The management and Directors step in, offering the care and support needed to navigate challenging situations. Instead of cookie-cutter solutions, we approach each circumstance with compassion and flexibility.

It's this passion and dedication that drive our company forward, and I feel truly blessed to have the opportunity to make a positive difference in the lives of people with disabilities every day. BET isn't just a workplace—it's a community of caring individuals united by a common goal: to enhance the lives of those we serve.

I would like to express my heartfelt appreciation to Ann-Marie, Your dedicated Customer Engagement Manager at BET. Throughout our journey, Ann-Marie has been an invaluable source of support, guiding us through the complexities of DVA with patience and understanding. She has gone above and beyond, truly listening to our family and taking the time to understand our hopes for our mothers’ care. Ann-Marie's compassion and expertise have made a significant difference during a challenging time, and we are immensely grateful for her unwavering commitment to our family's well-being.

My name is Dale and I am a sister of one of your participant who lives at one of your accommodation in Wodonga. She is under the care of your staff lead by Jackie H.
I wanted to give you some feedback of a recent birthday luncheon that we had at the accommodation we had a family get together and barbecue at my sister’s home and I cannot praise your staff enough for their efforts and caring towards not only my sister, but also to our family and friends. We had a great time, and I am sure lots of good memories were made for my sister too.
The BET staff at the home are always professional and I am confident with the care and support they give my sister daily. Sometimes I am taken aback with what Jackie and her team do … (because it is so far from the care she had whilst living with another provider) but then I realise, the way she is treated at BET Group is the way she deserves … and how it should be.
Once again, thank you for your amazing team in Wodonga

I wanted to thank your intake team for their commitment to a smooth transition. I have had nothing but wonderful experiences with you, and you have no idea how helpful you have been. Thank you for listening to the participant and giving them true choice and control. Thank you for guiding us through the NDIS process. We look forward to more collaboration.